Outdoor Industry Jobs, Bicycle Industry Jobs, Ski and Winter Sports Jobs
The Outdoor Industry Jobs Marketplace
Outdoor Industry B2B
#
Home Resources About Us Contact Site Map Newsletter   Help
                                 
#
 
Sign In
My Profile
My Account Info
My Favorite Jobs
My Resumes
Search Jobs Now!
Company Profiles

Full-Time Jobs
Part Time/Seasonal Jobs
Telecommute Jobs
Senior-Level Jobs
Independent Rep Positions
    Jobs Last Updated
Today
Past 7 days
Past 30 days
Anytime
    USA State or
Canadian Province
Alabama
Alaska
Alberta
Arizona
Arkansas
British Columbia
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Manitoba
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Brunswick
New Hampshire
New Jersey
New Mexico
New York
Newfoundland
North Carolina
North Dakota
Nova Scotia
Ohio
Oklahoma
Ontario
Oregon
Pennsylvania
Prince Edward Isle
Quebec
Rhode Island
Saskatchewan
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
Washington D.C.
West Virginia
Wisconsin
Wyoming
    Country
Canada
Taiwan
    Job Categories
Account Executive
Accounting
Admin/Clerical
Computer - Information Technology
Customer Service
Design - Accessories
Design - Apparel
Design - Engineer
Design - Product
Education - Outdoor
Events
Finance
Guide
Hospitality Staff
Instructor
Management
Management - Executive
Management - Product
Management - Sales
Management - Team
Manufacturing
Marketing
Operations
Outdoor Education
Purchasing
Retail - Management
Retail - Mechanic
Retail - Sales
Sales - Company Rep
Sales - Inside
Social Media
Tech Rep
Warehouse
    Jobs By Company
365 Cycles
Aetrex Worldwide, Inc.
ALLIED Feather & Down
American Bicycle Group
American Outdoor Brands Corp.
Atlanta Cycling.
Big Ring Cycles
Big Rock Sports
Bikes Make Life Better
Brown Cycles LLC
Camp Taiwan
CCSD
Confluence Outdoor
Dakine
Dartmouth College
Element Multisport
evo
Field Scout
Global Rescue
Grub Hub
Harley Staffing Solutions
Island Bike Shop
J & B Importers
Jenson USA
Julbo Inc.
Klean Kanteen
Level Six
Louis Garneau USA
Mako Reels
Oregon Parks and Recreation Department
Palo Alto Bicycles
Pheasant Bonanza Hunt Club and Kennel
Pivot Cycles
Quality Bicycle Products
Quality Bicycle Products.
Reynolds Cycling LLC
Schiller Bikes
Scott Sports USA
Sea to Summit
Summit Sales NW
The Bicycle Outfitter
Tifosi Optics, Inc.
Trango/eGrips
Urban Adventours
Velofix Bay Area
Velofix Clear Lake
Yakima Products
 
Pedal+Chic+LLC
Job Title: Bike Shop Service Manager
Industry Sector: Bike
Job Categories: Retail - Mechanic

 Contact Information
 
Company Name: Pedal Chic LLC
  Address: 250 Riverplace Suite B
Greenville, SC 29601
United States
  Company Phone: 864-242-2442
Web Site: http://www.pedalchic.com

Job Description
Share |


The Position: Bike Shop Service Manager

Position Summary:

The Service Manager owns and drives all facets of the service department including managing work order queue to maintain 48-hour turnaround, supervising service writing and technician staff, handling warranties, and overseeing the service writing and technician roles.

Essential Duties and Responsibilities

  • Demonstrate and motivate service staff to exceed customer expectations and drive performance to the highest level
  • Motivate staff to keep repair times to a minimum while maintaining high quality standards
  • Create and monitor the daily repair schedule; enter work orders and monitor turnaround for team
  • Track and order service supplies and repair parts ?Ensure service policies and procedures are adhered to and operations are efficient and safe
  • Collaborate with the Store Manager to ensure the service department is operating at the highest level
  • Create and maintain relationships with staff and vendors
  • Encourage service staff to engage and create a positive atmosphere for customers and employees
  • Continually coach staff to improve customer service, maintenance techniques and sales skills
  • Develop and execute effective service and technical training plans to match individual employee needs
  • Identify and help develop future leaders within the Company
  • Follow Company selling process while upholding the vision, mission and values of Pedal Chic
  • Provide consistently great customer service and connects with customers on a personal level
  • Shares product knowledge and enthusiasm for bikes with customers
  • Recommend bikes and accessories based on individualized customer assessment; provide advice, recommended use and care of merchandise
  • Demonstrate proficiency with all Company processes and Pedal Chic POS procedures
  • Learn, understand and adhere to Company policy, programs, and standards
  • Prevent inventory shortages by understanding that product is extremely valuable and should be treated as cash
  • Partner with Store Manager to assist with labor costs and scheduling
  • Assist with receiving processes and building of new bikes
  • Open and close store
  • Support marketing function by using PC Marketing platform daily for social media posts
  • Partner with Owner and Store Manager monthly public relations events for Company; must host one event per month (class, education, ride, etc.)

Background/Experience

  • A minimum 3 years bike mechanic experience required
  • Demonstrate ability to genuinely interact with customers to show passion, knowledge, dedication, and commitment to cycling
  • Solid understanding of bicycle repair and maintenance
  • Must have working knowledge of internet software usage and basic computer software
  • Must be available to work weekends (every Saturday and some Sundays)
  • Must have demonstrated leadership skills; ability to manage, inspire and lead a team
  • Excellent organizational and time management skills
  • Must be a people person.
  • Must be dependable, trustworthy, and meticulous.
  • Must demonstrate a sense of urgency.
  • Work well under pressure and meeting tight deadlines
  • self-motivated, able to work both independently and as a member of a team, and thrives in a dynamic, fast-paced environment

Physical Requirements

  • Must be able to stand and walk for extended periods of time
  • Must be able to ride a bicycle for extended periods of time
  • bility to freely access all areas of the store including selling floor, stock area, and register area;
  • Ability to safely move or handle merchandise throughout the store generally weighing up to 50 pounds.


Position Type: Full Time
Employee May Telecommute: No
Job seekers must live within:
Required to Relocate:
Willing to Travel:
Required Experience Required: 3-5 years


Apply for this job    Back to search    Add to favorites

New Search:
 
© 2018 www.outdoorindustryjobs.com. All rights reserved.

Site Map   |   Home   |   JobSeeker Sign In   |   Employer Sign In   |   About Us   |   Contact Us   |   Help
Career Tools   |   Outdoor Industry Resources   |   Bicycle Industry Resources   |   Snow Sport Industry Resources  
  Privacy Policy | OutdoorIndustryB2B.com