Adventure Concierge Specialist

Posted by Campfire Ranch on 05/10/2024

Job Basics

Industry Sector: Lifestyle, Outdoor

Job Categories: Account Executive/Rep, Customer Service, Events, Management - Sales, Sales - Company Rep & Support, Sales - Inside - Product & Reservations

Company Type: Events, Gym/Outfitter, Intern, Recreation, Service, Retail, TravelandTourism

State: CO

City: Gunnison

Country: United States

Required Experience: 1 - 3 years

Job Type: Full Time

Salary: Starting at $55,000 with commission.

Required to Relocate: No

Required to Travel: Yes

Employee May Telecommute: Yes

Job Seeker Must Live Within: Telecommute

Job Description & Requirements

PURPOSE OF THE JOB:

The Adventure Concierge Specialist leads proactive & reactive sales associated with Campfire Ranch’s Adventure Concierge service, which includes events, experiences, groups, gear rentals and add-ons at all Campfire Ranch locations. This role is expected to establish and manage all sales leads, align Campfire Ranch products & services with customer needs and guide customers through planning their trips. The Adventure Concierge Specialist will act as a counterpart alongside the operations and marketing teams to drive revenue, grow occupancy, build relationships and up-level the customer experience at all Campfire Ranch locations.

WHAT SUCCESS LOOKS LIKE:

You are eager and ambitious to curate experiences in the outdoors for others. You have a passion for outdoor pursuits, patience when exploring with others and enjoy sharing in success. You love meeting, learning about, and supporting customers. You problem solve on a constant basis, looking for the best ways to achieve goals, both personally and at work. You have a team mindset, both with internal and external stakeholders. Organization, responsibility, and collaboration are your key attributes. You thrive when working in the outdoor industry and influence others to join you along the way.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Lead the sales of Adventure Concierge services.
• Identify and evaluate sales targets for Adventure Concierge services.
• Manage external & internal inquiries for Adventure Concierge services.
• Establish the operating procedures & necessary tools for the sales of Adventure Concierge Services.
• Craft and adapt Campfire Ranch’s sales strategy annually, in collaboration with operations & marketing teams. 
• Setup and manage a CRM platform to track the success of customer relationships at all properties.
• Research, identify and establish business relationships with Adventure Concierge partners near each property. 
• Explain and communicate Adventure Concierge services to customers through all relevant channels.
• Prepare and implement an annual business plan and budget for sales activities.
• Execute all risk management procedures & communications as defined by Campfire Ranch leadership.
• Represent the Campfire Ranch brand in a positive and welcoming manner when meeting with customers, public, vendors & internal stakeholders.
• Uphold a work-hard, play-hard mentality alongside the entire Campfire Ranch team.
• Provide direction and insight to the leadership team on a regular basis. 

KEY DELIVERABLES:

• Develop strategies to increase group reservation sales to combat low-occupancy moments at all properties. 
• Implement strategies to increase checkout cart size of all reservations, at all properties, through the sale of Adventure Concierge services. 
• Oversee response to consumers interested in Campfire Ranch’s Adventure Concierge services.
• Represent Campfire Ranch guest needs when working with the operations team to communicate and deliver Adventure Concierge services.
• Discover and develop new Adventure Concierge services that meet the needs of our unique and diverse customer base at each property.
• Regularly explore & share our Adventure Concierge services with customers using all relevant channels. 
• Provide insights and support to the marketing team regarding customer data, segmentation and purchase behaviors. 
• Implement, oversee, and manage CRM and all other tools and platforms necessary for the sales of Adventure Concierge services.
• Implement key business functions for setup and deployment of sales activities.
• Establish an annual sales calendar in collaboration with the marketing & operations teams.
• Coach, motivate and engage all business teams to participate in sales activities. 
• Manage the sales budget in close collaboration with the Controller.
• Identify key business success metrics as it relates to sales activities.

PREFERRED QUALIFICATIONS:

• Ability to successfully generate leads and sell hospitality services such as: events, group reservations, incidentals, add-ons, 3^rd-party services and more.
• Ability to work closely with an executive (CEO) to manage hospitality sales in a startup business setting.
• Experience executing trip planning in and for rural, remote, and outdoor settings, preferably with participant focused experiences, events, and hospitality. 
• Ability to develop and implement new and improved strategies for sales & add-on services.
• Ability to work independently and efficiently in various outdoor environments.
• Experience managing budgets, schedules, and communicating with others to deliver against simultaneous deadlines.
• Superb organization, planning and attention to detail.
• Experience managing and growing customer relationships.
• Strong data management skills and knowledge of CRM systems preferred.
• Experience interpreting and executing risk management procedures and managing crisis situations.
• Experience managing and leading a team comprised of all levels of employees. 
• Experience overseeing and managing compliance with legal and regulatory requirements and working with an executive to formulate responses to legal and regulatory issues.
• Experience identifying and addressing personnel issues.
• Ability to understand and adjust to the needs of various seasons, environments, communities, and make on-the-spot decisions addressing hospitality issues that may arise.
• Patience and thoughtfulness in discerning customer behaviors, communications and attitudes.
• Exhibit creative thinking and the ability to exercise independent judgment and discretion to solve problems and overcome obstacles. 
• Bachelor’s degree preferred.
• 1+ year B2C sales work experience in the outdoor or hospitality industry preferred.

ROLE SPECIFICS:

• Start date: June, 2024
• Compensation: exempt employee, base salary starting at $55,000 based on experience , to receive base salary paychecks on the 1^st and 15^th of each month; commission pay, paid quarterly after meeting sales targets set by --Campfire Ranch.
• Bonus structure: at Campfire Ranch’s discretion.
• Benefits: $400 annual gear stipend, discounted friends and family stays at Campfire Ranch locations, industry discounts with partner outdoor brands, health insurance not provided at this time.
• Work Schedule: full-time, expected to work an average of 40hrs/week, including relevant holidays as needed, but subject to change.
• Mileage & travel costs: to be reimbursed for business trips outside of the Gunnison-Crested Butte Valley, with prior approval.
• Expenses: to be reimbursed via documented receipts for all approved business-related purchases.
• Location: Gunnison, CO - remote considered with hiring manager approval
• Travel required: 10-20%

About Campfire Ranch

Campfire Ranch is a startup outdoor hospitality business focused on creating the best outdoor destinations & experiences. Our business is out to create a national network of campgrounds & backcountry locations that feature inviting accommodations with frustration-free amenities. We bring these locations to life by offering convenient onsite rental gear, an Adventure Concierge service and a team that is seriously passionate about helping others in the outdoors. Our mission is to be the hub for the next generation to create authentic experiences in the great outdoors and promote stewardship of our shared playgrounds. To learn more about Campfire Ranch, please visit our website: www.campfireranch.co