Bike Rental Operations manager

Posted by Bright Angel Bicycles on 12/19/2023

Job Basics

Industry Sector: Bike

Job Categories: Management - Team

Company Type: TravelandTourism

State: AZ

City: Grand Canyon South Rim

Country: United States

Required Experience: 1 - 3 years

Job Type: Seasonal Full Time

Salary: $19/hr DOE + tips

Required to Relocate: Yes

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within: 10 miles

Job Description & Requirements

Live inside Grand Canyon National Park!

The Bicycle Operations Manager is responsible for a wide variety of job duties.  The Bicycle Operations Manager aids the General Manager in labor management and administrative duties including training new staff members. The Bicycle Operations Manager works with the General Manager to delegate tasks, complete staff performance evaluations, monitor store operations, control guided tour experience quality, and ensure store compliance with health and safety regulations. A key skill is inventory management and equipment safety protocol.
The Bicycle Operations Manager provides customer service when necessary, including offering product knowledge, creating drinks, running the cash register, making reservations, bicycle technician, bicycle tour sweep, and resolving customer complaints. The Bicycle Operations Manager should possess a strong knowledge of store promotions, equipment maintenance and performance goals.

Job Duties

The Bicycle Operations Manager shall maintain efficient and productive store operations by assisting the GM to build out weekly schedules, display advanced skills in leadership in communication, problem solving and demonstrate a positive attitude. The Bicycle Operations Manager should possess computer, team-building, and interpersonal skills. 

 

Required Skills and Certifications

• Must be at Least 21 Years Old
• Shared Living Accommodations in Grand Canyon National Park
• Proficient in Windows and Apple systems software including Microsoft and Google
• Be capable to learn reservations system 
• Community First Aid or higher within 30 days
• Must be able to lift 45 pounds and stand for extended periods of time
• Be willing to provide annual random drug screen and post incident drug screen
• Background check
• Current Clean Driver’s License
• Obtain and maintain a current Food Managers Training license
• Work with Cafe Operations Manager to keep a clean, productive workplace
• Monitor employee behavior and alert any “red flags” or areas of concern to Cafe Operations Manager and General Manager
• Act as General manager when duty calls, such as:
  • Accept food orders from vendors
  • Prepare orders from bike parts vendors in coordination w/ mechanic
  • Correctly check in and stock incoming orders
  • Co-ordinate employee cleaning and other “down time” activities
  • Make change from the safe for cash drawers as necessary

About Bright Angel Bicycles

Bright Angel Bicycles introduced bicycle rentals and tours to the South Rim of Grand Canyon National Park in May of 2010. The initial bicycle program operated under a one-year contract issued by the National Park Service as a feasibility study to determine if the bicycles would be a sustainable offering for visitors. The original “Bike Shop” was a 28 sq. ft. kiosk built and staffed by owners Wes N and Kyle G. After a slow start, the business picked up steam and rented over 6,000 bicycles that first year. The NPS granted Bright Angel Bicycles a second year to refine the bicycle program and prepare for a bid on a 10-year contract that would begin in 2012. 

Against the odds, the small business formed by two river guides competed against much larger companies at the national level and was awarded the first bicycle rental and cafe concession contract to operate in Grand Canyon until 2025. In addition to bicycles, the new concession hosts a coffee shop and grab-and-go cafe. Bright Angel Bicycles and Café at Mather Point seasonably employs nearly 20 individuals.