Sales Coordinator

Posted by Stan's NoTubes on 02/17/2022

Job Basics

Industry Sector: Bike

Job Categories: Sales - Inside - Product & Reservations

Company Type: HardGoods/Equipment

State: NY

City: Big Flats

Country: United States

Required Experience:

Job Type: Full Time

Salary:

Required to Relocate: Yes

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within: 50+ miles

Job Description & Requirements

Sales Coordinator

 

The role of Sales Coordinator is to support sales representatives and coordinate sales related activities within the company.  While there is no responsibility for selling, the Sales Coordinator helps to achieve company sales goals by maintaining good customer relationships.  A productive Sales Coordinator possesses excellent organizational skills, communicates effectively both internally and externally of the company, and excels at customer service. 

 

This is a full-time position in our Big Flats, New York facility.

 

Sales Support

 

·        Assist sales representatives to allow them more time for selling, increasing the sales team’s productivity

·        Enter sales orders, provide confirmations, and estimated delivery/completion dates

·        Serve as the primary point of contact for customers when the sales representative is not available

 

Order Satisfaction

 

·        Accurately and efficiently process orders to create & maintain customer satisfaction

·        Enter orders in NetSuite in accordance with company procedures

·        Verify orders received by phone, email, web or otherwise include correct part numbers, descriptions, and prices

·        Contact customers to resolve non-technical order issues as necessary

·        Communicate product delays and work with sales representatives to find alternative options or delivery dates

 

Coordination

 

·        Coordinate with other members of the sales team in times of limited product availability to establish priorities and allocation

·        Coordinate with production regarding completion dates on in-house produced product

·        Coordinate with the fulfillment team members to ensure confirmed dates are met and any after order problems are rectified

·        Communicate with customers regarding anticipated/actual ship dates and provide payment requests as needed

·        Coordinate with the transportation team to ensure timely movement and delivery of customer orders

·        Contributes to and occasionally leads process improvements directly related to role

 

 

Experience

·        Working knowledge of Microsoft Office and/or Google G Suite is required

·        Experience with NetSuite or similar ERP system is preferred

·        Experience in a manufacturing environment with multi-level BOMs is preferred

·        Customer service background and CRM knowledge appreciated

·        General to advance knowledge of modern mountain, gravel, and road bicycles is a strong plus but not required

·        Experience with UPS WorldShip or general freight logistics is preferred

 

Benefits

·        Healthcare, Dental, and Vision plan options

·        Paid time off includes paid holidays, sick, and vacation time

·        401(k) with employer contribution

 

 

Job Type:

Full Time (40 hours per week)
Exempt/Non-Exempt:

Exempt Position

Location:

Big Flats, NY

Education Requirements:

High School Diploma or Equivalent

Experience Requirements:

Entry Level; 1-3 years

Remote Work Allowed:

No

 

 

 

Stan’s NoTubes is an Equal Opportunity Employer and is committed to a policy of Equal Employment Opportunity with respect to all applicants for employment.

About Stan's NoTubes

Today, riders and racers around the world rely on the tubeless technology Stan developed, and our sealant has been honored as one of the most important innovations in the history of cycling. “The First Name in Tubeless” is more than just marketing to us. It’s who we are.  We also continue to push the development of high-performance tubeless systems for road bikes, offering both carbon fiber and aluminum rims specially designed to handle the higher pressures of tubeless road tires.

Our newest asymmetric rim designs took years to develop, and bring Stan's legendary ease of inflation and reliability to offset rims that allow for stronger overall wheel builds and in most cases a single spoke length for both front and rear wheels. By focusing on details like this, we continue to improve tubeless performance for all riders.