The Outdoor Industry Jobs Marketplace

Customer Service Representative


Posted by Troy Lee Designs, LLC on 01/19/2022

Job Basics

Industry Sector: Action

Job Categories: Customer Service

Company Type: Accessories, HardGoods/Equipment

State: CA

City: Corona

Country: United States

Required Experience: 1 - 3 years

Contact Name: HR

Job Type: Full Time


Required to Relocate: Yes

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within:

Job Description & Requirements

Position Overview:

Troy Lee Designs, the world’s leading aspirational brand of Bicycle and Motocross helmets and apparel, is looking for an energetic and qualified Customer Service Representative to join our team. The Customer Service Representative will be responsible for providing excellent customer service, maintaining high customer satisfaction by providing product/services information, resolving any emerging problems, shipment of orders, returns, warranties and special handling requests.

Duties & Responsibilities (Include But Are Not Limited To):

·         Manage daily customer service inquiries via phone, email, chat, and other media.

·         Respond in a professional manner to customer inquiries, questions, and complaints.

·         Provide product/service information.

·         Facilitate warranty concerns including returns and replacement items.

·         Support the marketing and communications teams.

·         Follow communication procedures, guidelines and policies.

·         Meet personal/customer service team targets and call handling quotas.

·         Keep records of customer interactions, process customer accounts, and file documents.

·         Must have a positive and strong work ethic.

·         Provide accurate, valid, and complete information by using appropriate methods/tools.

·         Identify and assess customer needs to achieve satisfaction.

·         Go the extra mile when engaging with the customer.

·         Identify any site or service improvements.


·         The ideal candidate will have 1-2 years’ of prior Customer Service work experience in the action sports, apparel, accessory, or related field preferred.

·         Must be detail oriented with excellent communication and presentation skills.

·         Demonstrate ability to work as part of the team.

·         Proficient in MS Outlook, Excel, and Word.

·         Strong phone contract handling skills and active listening.

·         Customer orientation and ability to adapt/respond to different types of characters.

·         Ability to multi-task and manage time effectively.

 Plus Factors:

·         Knowledge or experience in the Bicycle or Moto industries

·         Experience with Shopify Plus and NetSuite ERP

What Troy Lee Designs Offers You:

  • Full-time position
  • Employee discounts
  • Generous Medical/Dental/Vision
  • Vacation/Sick Time off
  • 401(k) savings plan
  • Be part of an amazing team!

Troy Lee Designs provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (gender), age, national origin, ancestry, citizenship, physical or mental disability, military or veteran status, medical condition, genetic information, sexual orientation, or any other category protected by federal, state, or local laws.

About Troy Lee Designs, LLC

What began as a hobby of a motocross racing teenager named Troy Lee, painting helmets in his parents garage for his friends, has grown to become recognized as the premier custom helmet paint shop in the world. Troy Lee Designs supplies motocross and mountain bike gear to the world's fastest racers.