Customer Service Specialist - U.S.A.
Posted by Orbea USA on 06/06/2022
Job Basics
Industry Sector: Bike, Outdoor
Job Categories: Customer Service
Company Type: DoesnotApply
State: CO
City: Boulder
Country:
Required Experience:
Job Type: Full Time
Salary: 40,000-55,000
Required to Relocate:
Required to Travel:
Employee May Telecommute: No
Job Seeker Must Live Within:
Job Description & Requirements
Job Summary:
Orbea USA is looking for a motivated, knowledgeable, passionate, and kind individual to be a valuable resource for our bicycle dealers and users, and an integral part of our sales and service team. The position is full-time Monday through Friday, will report directly to the Customer Service Manager, and will work closely with the rest of the Sales and Service team (in U.S. and Spain), After Sales, Accounting, and the Operations Manager.
Responsibilities:
Be the main point of contact inside the Orbea USA office for bicycle shop owners and employees with effective phone and email conversation.
Work with the outside sales team to promote relationships between Orbea and our dealer network.
Collaborate with the sales and service team to provide solutions according to defined procedures, and resolve unique issues with rider-focused solutions.
Process orders, navigate databases, and pull and manage data for the sales and service team as well as dealers.
Assist users with product, technical, and order inquiries through effective phone and email conversation.
Take on additional tasks within your area of expertise as necessary as we grow as a company.
Qualifications / Skills:
Previous customer service and/or account management experience preferred.
Must have experience and/or necessary skills to quickly build rapport and manage long-term relationships.
Ability to effectively navigate and learn computer programs such as Google Drive and Excel.
Self-motivation with a positive attitude, creative problem solving skills, and eagerness to learn.
Excellent organizational skills, attention to detail, and ability to meet deadlines.
Ability to understand and implement feedback effectively.
Desire to research, and the ability to see projects through from beginning to end.
Passion for cycling is required, cycling industry experience is preferred, and bicycle shop experience is a plus.
Working Environment:
Position will be based out of our new U.S. office in Boulder, CO, and will receive full-time benefits.Office dogs may apply for part time positions as well.
