Market Support Specialist
Posted by ROTOR America on 03/15/2024
Job Basics
Industry Sector: Bike
Job Categories: Account Executive/Rep, Customer Service, Ecommerce Management, Events, Sales - Inside - Product & Reservations
Company Type: HardGoods/Equipment
State: UT
City: Salt Lake City
Country: United States
Required Experience: 1 - 3 years
Job Type: Full Time
Salary:
Required to Relocate: Yes
Required to Travel: Yes
Employee May Telecommute: No
Job Seeker Must Live Within: 25 miles
Job Description & Requirements
Market Support Specialist
ROTOR Bike Components is looking for a Marketing Support Specialist to complete our Salt Lake City team. You will have the opportunity to connect marketing strategies for a global brand to sales initiatives on a national level as you support the Sales Manager in building ROTOR in North America.
Amazing job opportunity for a CS specialist looking to make a move into marketing!
Key Responsibilities:
Build ROTOR brands through eComm & marketing support efforts
- Update & manage Shopify eComm presence & process orders.
- Support D2C & B2B customers with friendly phone presence.
- Work with Director to coordinate communications campaigns: email, SMS, etc.
- Be a brand face & advocate at select industry shows & events, anything from a community shop night, to an international trade show.
- Work with Director to organize & implement athlete & media plans, product placements.
- Be a team player as required in a small office: support inside sales, as needed.
Key Skills
- 1-3 years working in the bike industry, preferably with a focus on customer service. Bonus if you’ve ridden power meters and/or oval rings.
- Bias toward action. Strategic thinker who understands their impact within a small team.
- Mechanical aptitude to discuss basic bottom bracket interfaces/power meter features, etc.
- Excellent phone & in-person presentation skills.
- Self-motivated and highly organized, with the ability to work without close supervision.
- Tech savvy with experience in Microsoft Office applications, bonus with Creative Suite & SAP.
- Flexibility to travel to events, as needed. Professional appearance.
- Patience with difficult people. Ability to collaborate and be a team player.
- Desire for the wearing of many hats; mental flexibility is in your nature.
Be ready to talk about bikes a lot & work with a small team as ROTOR continues developing our brand in the North American market. Email letter of interest & resume to prestonhu@rotorbike.com
About ROTOR America
ROTOR Bike Components is a brand built on innovation. From our Q rings to the Gold Award-winning 2INpower, we strive to create the boldest advancements in the bicycling industry. With headquarters and production in Spain, ROTOR is committed to driving innovation for cyclists everywhere.