Rider Experience Specialist
Posted by Project Bike on 05/15/2026
Job Basics
Industry Sector: Bike
Job Categories: Sales - Company Rep & Support
Company Type: HardGoods/Equipment
State: OR
City: Bend
Country: United States
Required Experience:
Job Type: Full Time
Salary: DOQ
Required to Relocate: No
Required to Travel: No
Employee May Telecommute: No
Job Seeker Must Live Within: 25 miles
Job Description & Requirements
Rider Experience Specialist | Project Bike
Bend, Oregon
About Project Bike
Project Bike is a premier retailer built around professionalism, technical expertise, and exceptional rider experiences. We serve passionate cyclists across all disciplines of riding and levels of expertise. We are different, better, bike.
We believe bike retail should feel inspiring, approachable, and genuinely helpful. From premium bike builds and components to expert service and thoughtful guidance, every interaction matters. Our goal is simple: help people ride more and enjoy it more.
The Role
We’re looking for a Rider Experience Specialist to join our team. This role sits at the intersection of sales, communication, and technical knowledge. You’ll help customers navigate purchasing decisions, solve problems, and create experiences that build long-term relationships with the shop.
The ideal candidate is confident communicating with riders of all experience levels, thrives in a fast-paced environment, and brings a strong understanding of modern bicycles, components, and riding culture.
What We’re Looking For
Strong Cycling Knowledge
You understand bikes, components, fit, and rider needs. Shop experience is valuable, but deep involvement in cycling culture counts too.
Customer-Focused Mindset
You enjoy working with people and take pride in delivering a high level of service. You listen well, communicate clearly, and make customers feel welcomed and supported.
Professionalism & Initiative
You’re organized, dependable, and motivated to contribute wherever needed. You work well independently while remaining highly collaborative with the team.
Passion for Learning
You’re excited to continue developing your product knowledge, sales skills, and technical understanding of the industry.
Responsibilities
- Guide customers through bike, component, accessory, and apparel purchases
- Deliver thoughtful product recommendations based on rider goals and experience
- Support a clean, organized, and visually strong retail environment
- Assist with operational and service-related tasks as needed
- Contribute to a positive shop culture and strong community presence
- Represent the Project Bike brand with professionalism and enthusiasm
Why Project Bike?
- Work in one of the country’s premier cycling destinations
- Join a passionate, collaborative, rider-focused team
- Opportunities for long-term growth within the company
- Employee pricing on bikes, components, and gear
- Competitive compensation and full-time benefits
How to Apply
Send a resume and a brief introduction to:
Lastly, please answer the following question:
What motivates you to do great work when nobody is watching?
About Project Bike
Project Bike is a premier retailer built around professionalism, technical expertise, and exceptional rider experiences. We serve passionate cyclists across all disciplines of riding and levels of expertise. We are different, better, bike.
We believe bike retail should feel inspiring, approachable, and genuinely helpful. From premium bike builds and components to expert service and thoughtful guidance, every interaction matters. Our goal is simple: help people ride more and enjoy it more.
