Service Coordinator - Denver
Posted by GoodTurn Cycles on 06/08/2023
Job Basics
Industry Sector: Bike, Outdoor
Job Categories: Customer Service, Instructor Including Ski & Patrol, Outdoor Education, Retail - Bike Mechanic - Ski Technician, Retail - Management- Staff, Retail - Sales
Company Type: Accessories, Apparel/SoftGoods, Events, Intern, Recreation, Retailer, Retail
State: CO
City: Denver
Country: United States
Required Experience: 1 - 3 years
Job Type: Full Time
Salary: $42,000 - $47,000
Required to Relocate: Yes
Required to Travel: No
Employee May Telecommute: No
Job Seeker Must Live Within: 25 miles
Job Description & Requirements
Service Coordinator - Denver
GoodTurn Cycles is a nonprofit organization that provides job skills training to young adults that have not found success in traditional education or employment systems by providing job skills training and mentorship that unveils participants' self worth. Our paid job training program is held in our two retail electric bicycle shops. Our retail venture funds the job training program so that we are not as dependent on the charitable contributions of our supporters.
The Service Coordinator will be responsible for managing the service queue in our Denver shop. They will be responsible for ensuring that service tickets are properly written, tickets are completed in the quoted time frame, and service is performed at company standards. Along with managing the flow of service work, this individual will be responsible for completing service on customer bikes, building new bikes, and maintaining our rental fleet. The Service Coordinator will be responsible for ensuring they have the consumables, service parts and tools they need to maintain the service center. Being a small retail team, it will also be required at times to help on the sales floor.
Duties and Responsibilities:
Assist in hiring / training / empowering employees
Inform employees of new policies & procedures
Responsible for maintaining organized inventory
Assist in performing occasional inventory counts
Provide customer service over the phone
Write accurate and thorough service tickets
Maintain cleanliness / order of shop floor
Maintain high sales ability
Check work email at beginning / end of shift
-
Maintain proper service area records and documentation
Provide team with week-end email summarizing open items
Set priority for work orders
Delegate rental fleet related responsibilities
Delegate mechanic shop related responsibilities
Assist in scheduling shop staff
-
Perform repairs on customer bikes
Maintain rental fleet
Build new bikes for retail
Assist in maintaining stock levels / placing orders for mech shop consumables
Handle warranty items for retail bikes
Handle warranty items for rental bikes
Handle warranty items for accessories
-
Assist in working with / training interns
Act as mentor for job trainees
-
Assist in staffing local events
Generate blog posts for GTC website
Education/Experience:
1-2 year project management experience a PLUS
2-4 years experience in bicycle mechanics
1 year diagnosing eBike specific problems
Experience managing people a PLUS
PBMA Level 2 Technician - PLUS
Skills and Traits:
High mechanical aptitude
Ability to effectively communicate bike problems to customer
Enthusiasm, high energy level, confidence, resourcefulness
Strong verbal communication skills
Strong leadership and team working skills
Strong record keeping skills
Ability to work in a dynamic, multi-functional, multi-cultural environment
Physical Demands:
Able to sit or stand and walk throughout the scheduled work shift
Must be able to ride a bike
Must be able to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Able to lift and/or move up to 70 lbs
Typical Working Days / Hours:
8 hrs/day
5 days/wk
Working most weekend days
Pay range $20-$25/hr
Job Benefits:
30min/day of Personal Care Time
Company Health Care (incl Dental & Vision)
Employee matched IRA (after 2 years)
10 days of Paid Time Off (first year)
7 days of Floating Holidays
6 days of Personal Time Off (mental health days, bereavement, sickness, etc)
Paid Holiday Closure (12/24 - 1/1)
About GoodTurn Cycles
GoodTurn Cycles is a nonprofit social enterprise dedicated helping people achieve better health and providing job training to young people. Our shop specializes in sales, rentals and tours of electric bicycles (e-bikes), and repairs for all bikes.
GoodTurn Cycles is home to a job training program for young people with barriers to employment. Our paid internship program takes our interns through a bicycle mechanics, customer service and mentorship curriculum in which we develop transferrable basic employability skills. Although we have dedicated staff to perform the training, all employees have the opportunity to have a positive impact on our interns through mentor engagement and supplementary training.
