Retail Store Manager- The Rivers Edge

Posted by Simms Fishing Products. on 08/24/2022

Job Basics

Industry Sector: Fishing

Job Categories: Retail - Sales

Company Type: Apparel/SoftGoods

State: MT

City: Bozeman

Country: United States

Required Experience: 3 - 5 years

Job Type: Full Time

Salary: $50,000 - $58,000

Required to Relocate: Yes

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within: 5 miles

Job Description & Requirements

 

Retail Store Manager            

         

Role Overview

The Store Manager will lead the retail sales team in providing exceptional customer experiences with our customers at every touch point, creating brand loyalty through expert-level product and fishing recommendations, advice, and guidance on all things fishing-related – this is the ‘go to’ for finding solutions for any and all situations that may occur, with a win-win solution as the ultimate goal. The Store Manager will also guide the team in following a merchandising plan to create an exceptional looking retail floor with keeping a keen eye on neatness, cleanliness and on floor inventory levels. In this role, the Store Manager will be responsible for the day-to-day operations of the store.

In addition to managing the staff and leading by example, this role will work with all types of customers, ranging from novice to advanced anglers, tourists, locals, and general outdoor enthusiasts, and will handle retail interactions, product recommendations, and post-sale activities, such as product returns and warranty needs. This role will also be involved in meeting the sales goals and managing the inventory expectations of the Main Street Store location.

 

Key Responsibilities and Priorities

• Responsible for daily store open/close – follows processes to ensure safe and secure location
• Responsible for daily deposits and inputting daily financial information into accounting system
• Responsible for hiring (and firing) process of retail sales employees, staff onboarding and training, and bi-annual performance reviews
• Point-person to answer staff questions and provide direction
• Responsible for scheduling and making sure store is appropriately staffed for seasonal workload expectations
• Responsible for receiving inventory into POS system in accurate and appropriate manner
• Responsible for maintaining accurate store inventory and explaining inventory variances
• Ability to apply a merchandising and marketing model to the retail sales floor
• Able to provide expert-level product knowledge to a variety of anglers, regardless of experience levels, and sell them into the right product based on their personal needs and goals and recommend appropriate care and maintenance
• Efficiently handles customer transactions in a timely manner with the highest level of accuracy
• Effectively balances a variable workload, shifting when necessary to meet the demands of customer volume and store needs
• Maintains a high level of professionalism and a store-first lead-by-example attitude
• Diligently utilizes and understands our retail POS system, guide booking system and other retail tools
• Looks for opportunities to improve overall customer experience
• Participate in company-wide, conservation, sustainability, and JEDI initiatives

 

Key Competencies

• Solid communication skills, both written and verbal
• Problem solving abilities, especially through active listening, with a focus on win-win solutions
• Ensure important details do not slip through the cracks; proactive vs. reactive; takes steps to positively resolve issues
• Capacity to task-switch quickly and efficiently, balancing a large inbound phone/email workload
• Technical aptitude with inventory management systems, Excel and other programs used to track, manage, and process orders, product returns and inventory assessment
• Ability to quickly learn and understand the full product line, technologies and expertly explain and recommend Simms and other stocked products to a variety of anglers and experience levels
• Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship
• Expects personal performance and team performance to be nothing short of the best

 

Key Performance Indicators

• Immediate initiation with customers
• Positive customer feedback
• Maintains a positive workplace environment
• Inventory and daily balance accuracy
• Overall sales goal performance

 

Requirements:

• College degree required
• 3-5 years of experience in related field as an individual contributor
• Strong customer service experience, preferably in the outdoor industry via retail or in-house sales/service
• Full-time, in-house position, based in Bozeman, Montana

Simms offers a competitive compensation and benefits package:  Medical, Dental & Vision Insurance, Health Savings Account, Flexible Spending Accounts, Life, Short-term & Long-term Disability Insurance, 401K Retirement Plan, Paid Holidays & Paid Time Off.

 

About Simms Fishing Products.

Simms is a leading manufacturer of high quality fishing apparel and outerwear, based in Bozeman, Montana.