Hotel Front Desk

Posted by Sun Valley Resort on 07/26/2022

Job Basics

Industry Sector: Snow

Job Categories: Hospitality & Lodge Staff

Company Type: Recreation, Retailer, Service, TravelandTourism

State: ID

City: Sun Valley

Country: United States

Required Experience: 0 - 1 year

Job Type: Seasonal Full Time

Salary:

Required to Relocate: Yes

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within:

Job Description & Requirements

Looking for that personable and highly energetic person that welcomes our guests to the Resort. This professional person must be able to multi task, be a team player and enjoy having great conversations. We are looking for seasonal as well as year round team members. There is potential for growth in this position to Front Desk Supervisor or to other supervisory positions within the Lodging department. This position allows you to come in contact with all other departments within the Resort. Some cross training will also be part of this front desk position.

Front Desk Agents Essential Duties & Responsibilities

• Check-in guests, check-out guests, cashier and give directions.
• Accommodate guests’ before/during/after stay.
• Take Guest complaints and either help them or pass it on to the appropriate person.
• If the switchboard is busy, answer telephones.
• Be familiar with the resort and all of its properties.
• Stay up-to-date on all events happening in the area.
• Keep the front office area clean and tidy.
• The front desk is open 24 hours a day and requires that employees keep a flexible schedule to cover all shifts.
• Prepare guest key envelopes
• Must possess excellent communication skills.
• Serve as a liaison between departments.
• Other tasks to be assigned. 

Front Desk Agents Qualifications

• Excellent customer service skills.
• Experience on OPERA preferred.
• Ability to work well with different personality types. 

Seasonal Benefits: Seasonal benefits change with each season. Please see HR for list of the most up to date benefits

***Complimentary Lift Pass***

• Mountain Biking
• Hiking
• Skiing

Access to

• Ice Rinks
• Bowling Alley
• Driving Range
• Putting Green

Discounts

• Restaurants
• Retail Shops
• Spa/Salon
• Rental Equipment

About Sun Valley Resort

Founded in 1936, Sun Valley is America’s oldest destination resort and has been the No. 1 Ski Resort in the West for three years consecutively.

With two ski mountains, Sun Valley Resort is more than just a ski destination. Sun Valley also flaunts three beautiful golf courses (45 holes), a 9-hole mini-golf area, and a virtual golf simulator.

The resort has 14 restaurants, a Convention Center, indoor and outdoor ice rinks, a movie theater and a bowling alley.

The Sun Valley area also has over 400 miles of singletrack. Bald Mountain boasts America’s longest purpose-built downhill trail and over 3,100 vertical feet of thrilling lift-accessed trails.