The Outdoor Industry Jobs Marketplace

Dealer Support & Customer Service Specialist


Posted by Sportube (Highland Trading Co) on 06/22/2022

Job Basics

Industry Sector: Bike, Snow

Job Categories: Customer Service

Company Type: HardGoods/Equipment

State: CO

City: Avon

Country: United States

Required Experience: 1 - 3 years

Job Type: Full Time

Salary: $55,000 - $65,000

Required to Relocate: Yes

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within: 25 miles

Job Description & Requirements


We have an exciting opportunity for a Dealer Support & Customer Service Specialist with Highland Trading Company (HTC)


Manufacturer & Worldwide distributor of Sportube luggage and Wildsyde Electric Bikes is looking for a Dealer Support & Customer Service Specialist

An office-based position, this person needs to be honest and trustworthy, enthusiastic, outgoing, detail oriented and organized. Attention to detail is imperative, with an ability to multi-task, prioritize and work within time constraints. Duties include but not limited to: communicating with both wholesale customers and consumers by phone and email, data entry of purchase orders and invoices, coordination of paperwork with a distribution warehouse, daily picking and shipping of accessory items. Position also includes input and contributing to marketing and advertising campaigns, brochure design, overseeing social media accounts as well as capturing/creating effective content.

Candidate will possess the ability to work either individually or as a team in a small office environment. Experience in QuickBooks, Microsoft Office especially Excel reporting is preferred. Knowledge of FedEx/UPS/USPS shipping programs is beneficial but not necessary. Good written and verbal communication and customer service skills required. Candidate must be able to comprehend and interpret vendor guidelines and follow instructions to achieve error free order fulfillment. The best person for the job will be eager to go the extra mile, grow within the position and be willing/able to take on additional roles as the company continues to grow.

You will be a Jack of all Trades, a problem solver and be able to effectively operate in multiple sectors of the business.
1.  Customer Service and Fulfillment duties mentioned above.
2.  Sales Support- Market Research, initial outreaches, collection of data for sales and marketing purposes.
3.  Events - Ability to effectively represent the brand(s) at both consumer and trade events. Willing to travel as needed. Willing to work nights and weekends as needed.

Position Start date is immediate, a full time, year-round opportunity, Mon – Fri 8-5 work schedule.  Schedule is subject to change during show periods, events and other sales/promotional opportunities.  We pay $50k - $70k DOE, we also provide health and dental insurance, paid time off, paid sick time and a ski pass!

Interested candidates pleasesubmit cover letter and resume

About Sportube (Highland Trading Co)

Situated high in the Rocky Mountain ski town of Vail, Colorado, Highland Trading Co Inc. has been a distributor of hard sided ski travel cases and travel accessories since 1991. After working with technical engineers and design consultants, the Sportube brand was conceived; manufactured and launched in 1996 with the introduction of both a single and double ski case with wheels.

Based on the proven success of the single and double cases, the Sportube line expanded in 1998 with the launch of the much requested snowboard case and again in 2001 with the introduction of the Master Series fly rod cases. Sportube continues to be an innovator and leader in providing convenient travel options for sports enthusiasts.

We’re constantly listening to people and working on fresh ideas to ensure you have the best trip possible no matter what equipment you are taking with you. In fact, our cases are so versatile, they’ve been used for transporting firearms, spear guns, kayak paddles, swords and have just recently been discovered by kiting and soaring plane enthusiasts.