Customer Service Dealer Service Rep
Posted by Sea to Summit on 04/28/2022
Job Basics
Industry Sector: Outdoor
Job Categories: Admin/Clerical, Customer Service
Company Type: Accessories
State: CO
City: Boulder
Country:
Required Experience: 1 - 3 years
Job Type: Full Time
Salary: $20.00 - $23.00 per hour
Required to Relocate:
Required to Travel:
Employee May Telecommute: No
Job Seeker Must Live Within:
Job Description & Requirements
Position Duties
- Execute and exemplify excellent customer service in all interactions.
- Timely and accurate processing of sales orders, returns, and help tickets.
- Maintain a professional and courteous relationship with dealers and consumers, engaging with them to truly understand their needs and provide solutions.
- Acquire and maintain comprehensive systems & process knowledge, pricing tools, inventory, lead time, and resources needed to respond to customer inquiries and provide cross-functional support to multiple internal teams.
- Provide prompt communication of order confirmations and backorders
- Act as a liaison between customers and various departments
- Process return to stock and credit transactions
- Process warranty requests including Return Authorizations
- Develop a comprehensive understanding of all products
- Answer and direct incoming company phone calls
- Handle questions or issues in a professional and timely manner
- Understand the needs of Sea to Summit’s retail partners and consumers and provide support to enable their success or satisfaction.
- Demonstrate “nimbility” by providing cross-functional support as needed.
- Work in tandem with various departments and maintain a flexible attitude supporting all the work that helps in achieving organizational goals, along with other duties as assigned.
- 2+ years in in-sales and/or customer service role experience and 1+ years working within the outdoor industry
- Comfortable and professional when speaking with dealers and consumers on the phone
- Exceptional verbal and written skills with a strong aptitude for accuracy and detail
- Ability to manage multiple tasks on a daily basis i.e. (phone calls, emails, order entry).
- Strong understanding of technical aspects of outdoor equipment and technical product knowledge
- Aptitude for learning, understanding and retaining technical product information
- Strong base of outdoor product knowledge
- Exceptional active listening and organizational skills
- Proficient with MS Office Suite (Excel, Word, Outlook) and Adobe PDF
- Ability to solve problems and bring new ideas to the team
- Excellent interpersonal skills, including the ability to quickly build rapport with both consumers, customers and peers
- Possess a friendly and positive attitude
- Experience with data entry in an order management system - SAP ERP or CRM is a plus
- Flexible and adaptable when facing changing priorities in a fast paced environment
- An active user of our product and passionate outdoor participant is highly desired
About Sea to Summit
Sea to Summit is an innovative design and product development company that engineers a wide range of intuitively simple products that help make time in the outdoors fun, efficient and comfortable. Outdoor enthusiasts and active travellers purchase our products in over 60 countries through diverse retail channels. In our 36 years of operation, Sea to Summit has become an award-winning global brand, recognised internationally as an industry leader in product design and business innovation.
Sea to Summit
Significant growth and international recognition haven diminished our start-up spirit though still a highly creative, fully collaborative team with a radically innovative approach that mirrors the hungry, young company of our roots.
We'e a dynamic business with offices in Australia, Germany, China and Hong Kong.