Retailer Support Specialist (Remote)
Posted by Locally on 01/11/2022
Industry Sector: Action, Bike, Fishing, Fitness, Hunting/Shooting, Lifestyle, Outdoor, Snow, WaterSports
Job Categories: Computer - Information Technology, Customer Service, Ecommerce Management, Operations
Company Type: Retail
Required Experience: 1 - 3 years
Job Type: Full Time
Required to Relocate:
Required to Travel:
Employee May Telecommute: Yes
Job Seeker Must Live Within: Telecommute
Job Description & Requirements
Locally is the leading online-to-local shopping network. We power tools aimed at helping shoppers find and buy products from local retailers and work with major brands and retailers such as Yeti, Trek, Sonos, Dicks, REI, Crocs, Brooks, and many more. More than 30 million unique shoppers interact with our tools each month and produce more than 1 billion annual engagements. Locally is growing quickly, making it an ideal environment for candidates looking to advance their careers and have a true impact on outcomes.
Here’s what you’d do:
Locally is seeking a full-time, remote/work-from-home Retailer Support Specialist to provide assistance to retailers utilizing the Locally platform. As a Retailer Support Specialist, you’ll employ a knack for strong customer service with deep expertise of the Locally platform to create a top-tier onboarding and ongoing support experience for Locally’s retailers across the globe.
Assisting our retailers as they set up accounts, enable inventory feeds and transaction acceptance, and utilize our add-on services
Responding to incoming support requests primarily through our email ticketing service and zoom
Working directly with certain retailers to facilitate setup and provide ongoing support
Assist in maintaining the Locally knowledge base and overall support experience
Troubleshooting and problem solving
Miscellaneous duties and responsibilities as needed
Who we’re looking for:
You have at least 2-3 years in a customer-focused role, ideally technical
You are proficient in a technical environment; ability to quickly learn a new platform, communicate with customers via email, ticketing platform, etc.
You have excellent written and verbal communication skills
You have a knack for problem-solving and enjoy providing great customer experiences
And while not mandatory, major plus’s include:
Experience in retail or retail tech; ecommerce, Point of Sale systems, general retail operations
Candidates bi-lingual in French, German, Spanish, Italian, or Japanese
Passion for connecting online shoppers to local retail stores
Here’s what to know about working here:
We’re a mission driven, high-growth organization offering a casual yet rewarding work environment. The compensation package includes:
Base salary $45k annual plus Bonus and Stock Option Plan
Benefits include Medical, Dental, Retirement Plan with employer match, and equipment provision
This position is fully remote/work-from home
This role is for Monday-Friday, 8am - 5pm, eastern-time zone working hours. A Retailer Support Specialist should expect to participate in helping to provide off-schedule coverage during certain peak shopping periods as needed.
Please apply by submitting a Resume and short Cover Letter describing why you're a great fit for this position through Outdoor Industry Jobs or by emailing firstname.lastname@example.org.
Locally is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.