Customer Service Representative
Posted by Le Chameau on 01/09/2022
Job Basics
Industry Sector: Action, Lifestyle, Outdoor, Snow
Job Categories: Customer Service
Company Type: Apparel/SoftGoods
State: CO
City: Boulder
Country: United States
Required Experience:
Business Phone: 877 217 3535
Job Type: Full Time
Salary:
Required to Relocate:
Required to Travel:
Employee May Telecommute: No
Job Seeker Must Live Within:
Job Description & Requirements
Customer Service Representative- North America
FLSA Status: Hourly, Non-Exempt
Type of Position: Full-Time
Hours: 8:00 AM – 5:00 PM, Monday - Friday with occasional required overtime
Reports to: Operations Director, North America
Pay Range: $18 - $20 per hour
Job Summary:
Do you love the outdoors and enjoy being a part of what goes on behind the scenes at your favorite outdoor brands? Are you a go-getter who wants to be part of a fast-paced, fun-loving team of outdoor enthusiasts? Do you enjoy working with customers and problem solving? If you answered YES to any of these questions, we are looking for you!
At Bradshaw Taylor, we work with only the best, most-exciting brands in outdoor clothing and country equipment. As a family-run business founded in the United Kingdom, we are excited to expand into the United States and Canada. We are seeking dynamic team players to join us at our North American headquarters in Boulder, Colorado.
The Customer Service Representative will be the primary point-of-contact for our US and Canadian customers and sales representatives. This position will be responsible for the accuracy and maintenance of the order-to-cash workflows.
Job Responsibilities:
• Build and maintain strong, working relationships with consumers, retailers, independent sales representatives, and warehouse contacts.
• Be knowledgeable regarding our product range and services to assist retailer and consumer inquiries.
• Maintain an active presence in the phone queue during business hours.
• Answer customer and consumer inquiries via telephone and email.
• Ensure timely and accurate input of customer orders.
• Present available special offers or re-order opportunities to customers.
• Address customers logistical needs: shipment tracking, on-time delivery, shipment delays, lost shipments, returns, etc.
• Process customer payments.
• Assist with packing and shipping of sales samples.
• Attend seasonal, local tradeshows. Assists with setup and breakdown of the tradeshow booth.
• Meet, greet, and attend to the general needs of tradeshow attendees that approach our booth.
• Lift boxes from floor and shelves and transport them to the local shipping facility.
• Support our drive to have the best possible customer service and highest brand image.
• Perform other related duties as assigned.
Job Qualifications/Skills:
· Excellent verbal and written communication skills.
· Proficient in the use of email, word processing and spreadsheets.
· Experience using ERP and CRM systems.
· Able to type 50 wpm.
· Exemplary problem-solving and de-escalation abilities.
· Proud of your attention to detail and accuracy.
· Ability to multi-task and manage time effectively.
Supervisory Responsibilities:
None
Travel:
· Attend seasonal, local tradeshows; meet, greet, and attend to the general needs of tradeshow attendees that approach our booth. Tradeshows are within a 50-mile radius.
· Transport boxes to local facility.
Experience:
· High school diploma or equivalent; college degree preferred.
· 2+ years’ experience working in a customer service oriented environment.
Working Environment and Physical Demands:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required.
This position requires lifting items of up to 40 pounds.
Also requires prolonged periods sitting at a desk and working on a computer.
Noise level is standard of an office role.
· Social distancing guidelines in place.
About Le Chameau
Le Chameau are the only rubber boots to be handmade by a single master bootmaker, each pair is unique. Using the highest quality materials and with a range of iconic and innovative styles, Le Chameau Maîtres Bottiers have been making our boots by hand for over 90 years. Every Le Chameau boot is constructed by one Maîtres Bottier.
The Le Chameau rubber boot begins with the design and sourcing of our material. We pick only the finest ingredients; our natural rubber, our leathers and our neoprene linings are all of the highest quality. Our design teams explore new technologies and learn from our archives to ensure we continue to innovate while retaining timeless shapes and proven methods.
