Dealer Services Representative - 4 x10-hour days

Posted by Umpqua Feather Merchants on 01/05/2022

Job Basics

Industry Sector: Fishing, Outdoor

Job Categories: Customer Service

Company Type: Accessories

State: CO

City: Louisville

Country: United States

Required Experience: 1 - 3 years

Job Type: Full Time

Salary: $15-20 / hour

Required to Relocate: Yes

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within: 25 miles

Job Description & Requirements

Job Title:  Dealer Services Representative

Job Type: Full-time (4 X 10 HOUR DAYS), Full benefits including medical, dental, vision, paid holidays, PTO

Salary Range: $15-20 / hour

Submit Resume, Cover Letter and Salary Expectations

 

Umpqua Feather Merchants started with an A-frame cabin on the banks of the North Umpqua River and has built an empire in our industry, a brand that is world-renown and synonymous with everything fly fishing, especially flies. 

 

We are looking for a Dealer Services Representative to join our amazing team at our company’s headquarters in Louisville, CO.  We are located just outside of Boulder, minutes away from world class hiking, biking, skiing and (of course!) fly fishing!  

Our Dealer Services position is a dynamic role that is key in supporting our sales team in maintaining current customer relationships as well as with daily operational tasks.  The ideal candidate needs to possess a strong positive can-do attitude, be self-motivated and highly driven to provide industry leading customer service.  

 

ESSENTIAL JOB RESPONSIBILITIES

·         Maintain the Company’s industry-wide reputation for excellence of service

·         Accurately process, track and monitor all incoming customer orders and returns. 

·         Audit all orders for accuracy and to ensure they are completely processed within appropriate time parameters

·         Research complex problems such as order tracking, revisions, returns, credit memos or post sales issues

·         Efficiently and professionally respond to customer and sales representative call or emails pertaining to orders, product availability, pricing, and delivery

·         Prepare and analyze business reports, as needed

·         Coordinate and resolve all customer complaints, problems, and queries

·         Maintain a positive, helpful attitude and ensure customer satisfaction!

 

MINIMUM QUALIFICATIONS AND EXPERIENCE

·         Exceptional organizational and time management skills with strong follow-through and attention to detail

·         Highly effective verbal, written and interpersonal communication and customer service skills

·         Excellent analytical and problem-solving skills

·         Team oriented yet confident and reliable to work autonomously, meet multiple deadlines and effectively prioritize daily workload

·         Desire to continually improve systems, services, and communication

·         Proficient computer skills in Microsoft Office suite.  Experience with Microsoft Dynamics NAV is a plus.  Strong typing and 10 key skills

About Umpqua Feather Merchants

Umpqua has built an empire in our industry, a brand that is world-renown and synonymous with everything fly fishing, especially flies.  It started with an A-frame cabin on the banks of the North Umpqua River. By all accounts, it should not have happened. It is such an improbable story you would never imagine most of it. There are so many aspects that no one had ever done before. And yet, it happened.  In the process, Umpqua changed the way the fly fishing industry was able to scale and grow through the production and delivery of fly tackle and the highest quality flies, designed by Royalty Tyers. Umpqua is built on a legacy of innovation and has encouraged innovation at pivotal moments. The modern history of fly fishing is told through the flies and most of those flies are in the pages of the past 50 Umpqua catalogs.