Store Retail Manager

About Us:

Alpine Hut is a family-owned, local ski and bike shop in the Interbay/Magnolia neighborhood in Seattle. For 40 years, Alpine Hut has been helping our customers get outside and explore the Pacific Northwest, whether that means biking or skiing. We are passionate about providing the highest quality service and products to our customers and are looking to grow our team. We are looking for a customer-service oriented retail sales associate who is passionate about bike and snow sports and has an interest in growth opportunities. Previous retail experience required.

Job Description:

The Retail Manager position is responsible for leading a team of sales associates and executing ski/bike sales. We will train you on the products specific to our shop, so you have the tools to help our customers make informed and confident choices when shopping in our store. Our goal is to send customers away with a quality product and great experience they will remember.

The ideal candidate for this role has a can-do, take initiative personality that thrives in a fast-paced work environment while maintaining a positive attitude. This role also requires great communication and the ability to lead team members by providing clear direction and constructive feedback. This person needs to have a lead by example attitude. The ability to prioritize work while maintaining attention to detail is also a major focus of this position. 

Duties and Responsibilities:

Responsible for every aspect of sales department operation.

• Set professional tone for the entire sales department and maintain strong employee morale

• High-level of product knowledge and sales ability for boots, skis, and other hardgoods

• Boot fitting ability to access customers ability and fit needs/wants and get them into the right boot

• Ensure sales floor and fixtures are clean, and merchandising is clean and organized, with product displays resembling high level merchandising practices

• Remerchandise store on regular basis to create fresh layout for frequently visiting customers

• Maintain organized back stock, and re-stocking of all products

• Assist with, and/or execute refill orders to maintain proper stock levels based on time of season

• Receive replenishment and special orders

• Maintain inventory accuracy and conduct inventory cycle counts

• Manage layaway, backorder, and special-order completion and accuracy

• Handle nonservice related product warranties

• Provide regular product and development training for sales staff

• Help keep social media up to date and respond to customer inquiries

• Assist other sales staff when they are struggling with a difficult customer or sales situation

• Inform sales staff regarding policies, policy changes, and procedures, and procedure changes

• Maintain and uphold the sales/rental department policies and procedures

• Ensure adequate level of office and front of house supplies

• Ensure that proper safety practices are being followed

• Handle customer complaints to a positive outcome

• Ensure customer service standards are being met

• Reward and coach employees

• Assist in creation and distribution of staff schedule

Required Skills/Abilities:

• Three years retail sales experience, 1-2 years management experience, but willing to train the right candidate.

• Enthusiasm, hustle, and passion for the activities (bike/ski) and products we represent in the store

• Professional with staff, customers, and community

• Problem solver nature

• Strong verbal communication skills

• Strong organizational skills

• Resourceful

• Confident

• Strong leadership and team working skills

• Ability to calculate figures and amounts

• Ability to read, analyze and interpret financial, productivity, labor, and sales reports, actuals, etc.

• Outgoing, enthusiastic, sociable

• Ability to remain positive when faced with adversity

• Coaching skills

• Physical Demands:

o Able to sit or stand and walk throughout the scheduled work shift

o Must be able to perform the essential functions of this job, reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions

o Able to lift and/or move up to 75 lbs

Compensation/Benefits/Perks:

• Salary: $50-$60K/year depending on experience

• Healthcare benefits

• 2 weeks accrued paid time of annually

• Seasons ski pass

• Professional development opportunities 

• Growth opportunities 

• Training and development

• Working and learning from some of the best bootfitters in the west.

• Great discounts, employee purchase eligibility, and sales contest access on products sold at Alpine Hut

• Hours vary by season. Overtime may be required based on workload.