The Outdoor Industry Jobs Marketplace

Service Manager - Bicycle Shop


Posted by The Mann Group on 11/05/2018

Job Basics

Industry Sector: Bike

Job Categories: Management - Team

State: IA

City: Cedar Rapids

Country: United States

Required Experience: 3 - 5 years

Contact Name: Leslie Cunningham

Job Type: Full Time


Required to Relocate: No

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within: 25 miles

Job Description & Requirements

Northtowne Cycling and Fitness of Cedar Rapids, Iowa

is seeking a Service Manager to join their leadership team. Northtowne is not a typical bike shop, so we are not looking for an ordinary Service Manager.

Northtowne is an 80-year-old, stable, family-owned business with an eye to the future.

Northtowne is located in one of the most vibrant, fastest-growing cities in the Midwest with a growing bike infrastructure and culture.

Northtowne is in the top 2% of US Bicycle Retailers in customer service, staff knowledge, operational and marketing excellence, advocacy, retention, and overall success.


Here are our Vision and Mission:

Northtowne is a thriving business, that rewards team members for passionately contributing to the health of our community

Northtowne is a leading retailer in the Bicycle/Fitness community. Our skilled and dedicated team members enjoy challenging & rewarding careers through training, experience, and performance. Northtowne is dedicated to earning customer loyalty through:

-Active Listening

-Attention to Detail

-Expert Guidance

Does this sound like the right fit for your career goals?


The ideal candidate for this job will have a demonstrated track record of these shared values:

  • Integrity and Respect

-Long Run perspective on decisions

-Accountability takes responsibility for results

-Respected by Vendors, Retailers, and Clients

-Keen Business Acumen

-Insightful perspective on business challenges

-Personal Humility, a history of Servant-Leadership

  • Honesty

-Tells the truth, and tells it well

-Must be able to rise above and make hard choices easily

  • Intelligence

-The ability to organize, create a process and train others

-Proven ability to work autonomously and take calculated risks

-Resourceful and Manages stress and multiple tasks with ease

  • Safety

-Mindfulness and constantly learning

-Strong sense of process development, implementation, and compliance to ensure an efficient and safe work environment

  • People First

-Recruits and builds a strong team

-Transparency, Openly Sets Necessary Expectations

-Follows through on commitments and objectives

-Effectively manages time/people/resources to achieve goals and maintain balance

  • Selling Customer Needs

-A Passion for Cycling

-Proficient at Listening

-Strong communicator

-Drives repeat business through quality and service excellence

  • Golden Rule

-Passion for the Northtowne Vision, Mission, and Values

-Strong emotional intelligence with team members, vendors, and customers

We’re asking for a lot. In return, you can expect a lot from being a leader of this team:

-Career security and development in a great family community

-Culture of education, teamwork, and constant improvement

-Industry-leading benefits including paid time off, retirement plan, medical insurance and more

-Lifestyle incentives (Gym membership, Commuter incentives, and environment)

-Growing income potential and incentives


This search is being conducted by The Mann Group

About The Mann Group

The Mann Group provides retail, manufactures and associations in the running, outdoor and cycling industries sales management solutions and business consulting. We have been contracted by Northtowne Cycling and Fitness to assist in the search and hiring of the position of Service Manager.