The Position: Karhu North America Inside Sales
As a Karhu North America Inside Sales Representative you provide our wholesale and retail customers with excellent sales and service that exceeds their expectations. Additionally, you work directly to support our outside sales agents and partners on business development initiatives that build market share for the Karhu and Craft brands.
Principle accountabilities:
1. Account Management
Enter phone, fax and email orders for accounts and confirm orders. Verify prices, terms, shipping methods are 100% accurate. Resolve any pricing or terms issues before releasing any orders. Verify that orders are properly recorded in system as to Trade Type, Order Type and other dimensions. Review open orders with accounts on a regular basis to ensure on time delivery in accordance with expectations. Release orders for shipping as necessary. Assist customers with product related questions/clarifications. Create return authorizations in accordance with company policy and create credit memos and allowances in accordance with company policy
2. Outside Rep Support
Arrange for delivery of samples, promo and seeding products as requested. Drive territory development by maintaining sales/door analysis and review with reps monthly. Handle all rep requests for support in a timely and courteous manner.
Key Objectives:
1. On time and Accurate Order Entry
Enter in all sales orders in the ERP with in a 24 hour period after the order has been received. Ensure that prices, terms and freight methods are captured and set up on the sales order upon entering the order in order for accurate invoices. Email copies of at once orders to the appropriate sales rep after completing the sales order processing. For preseason orders only, the totals by rep/accounts need to be updated after completion of entering in the sales order.
2. Prepare and EMail Preseason Order Confirmations
Semi Annually by May 31st and November 31st, check and confirm preseason terms, discounts, ship date and prices for all preseason orders submitted seasonally following the seasonal booking program. Order confirmations should be mailed out to all customers; any changes in prices and important updates for their order must be highlighted on both the cover letter and on the sales order copy itself. After completion of this task, all orders must be filed away in the customers appropriate folders.
3. Provide Excellent Customer Service
In order to ensure we provide excellent customer service to Dealers, Reps and Consumers it is required to respond to all of the following with in a 24 hour window: voicemails, return all emails, send at once sales order confirmations to sales reps, process and set up return authorizations. Inform Sales Reps of any new account activity with in their region and follow up with the status of the account by informing them if the account has placed an order or would like to place an order in the future. Provide in depth responses regarding out of stock items and or delayed items.
Ensure that the objectives are written up according to the SMART principle:
Specific
Measurable
Achievable
Realistic and relevant
Time-limited
Specific Skills
• Bachelor's degree
• Experience with Microsoft office
• Ability to think conceptually and provide unexpected solutions
• Solution oriented. Excellent professional track record and problem solving abilities
• Excellent interpersonal skills with capacity to manage a cross functional team and interact with all levels
• Well organized and strong multi-project management skills
• Dedicated team player with ability to work in fast paced, change oriented environment
• High energy, self starter, attention to detail
Position Type: Full Time
Employee May Telecommute: No
Country: United States
Willing to Relocate:
Willing to Travel: Yes
Minimum Experience Required: None
